UnlimLuck Casino - Player's withdrawal is delayed and cancelled.

My account is verified and I have submitted all requested documents (passport, selfie with passport, bank card photos, bank statement and proof of address).

I have previously made a successful withdrawal of €150 using the same account and payment method.

However, my current withdrawal of €340 has been cancelled several times and I keep receiving the same verification message.

When I contact live chat, they inform me that the documents are not correct but they cannot specify which document is incorrect. I have already contacted the verification department but I have not received a clear explanation.

I would like the casino to clearly explain which document is missing or process my withdrawal.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• Has the casino indicated that there might be a problem with approving specific documents?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for reviewing my complaint.

1. The winnings were accumulated without any active bonus. I played using my own deposited money.

2. The casino has not clearly indicated which document is incorrect. They keep sending the same automatic message requesting verification documents even though I have already submitted all required documents (passport front and back, selfie with passport, bank card photos, bank statement and proof of address).

3. I will attach screenshots of my communication with the casino and the emails where my withdrawals were cancelled multiple times.

My account is marked as verified and I have previously received a withdrawal of €150. However, my withdrawal of €340 has been cancelled several times without any clear explanation.

Thank you for your help.

Dear Player,

Thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila