The player from the United Kingdom had been waiting since July 28th for her £300 withdrawal and felt frustrated with the continuous false promises from the casino regarding the payout. The Complaints Team had attempted to assist by reaching out for additional information but received no response from her. Consequently, the complaint was closed at that time, though she retained the option to reopen it in the future if she chose to resume communication.
UnlimLuck Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £300
UnlimLuck Casino
Safety Index:LowCase summary
Discussion
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7 months ago
Been waiting since 28th july for my £300 withdrawal and just get lie after lie they won't pay out tomatoes how hard i try to get it i think it's one big SCAM
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7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with UnlimLuck Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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7 months ago
Dear edwinacook124,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
