The player from Ontario faced issues withdrawing his winnings from the casino, being asked to deposit again despite having previously deposited and won. He questioned the legitimacy of such platforms and was frustrated by the inability to access his funds. The complaint was closed due to the player's lack of response to requests for further information and verification needed to investigate the issue. We were unable to proceed with a resolution without the player's cooperation. The player could reopen the complaint by resuming communication.
UnlimLuck Casino - Player can’t withdraw winnings due to deposit demands.
Closed
Our verdict
Player stopped responding
Amount: C$250
UnlimLuck Casino
Safety Index:LowCase summary
Discussion
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3 weeks ago
Deposited and won a few and wanted to withdraw to check the legitimacy of the casino but says to deposit again to withdraw. How do such platforms even exist and are allowed to exist. Who look after this things/ can’t withdraw even though I deposited from interac. Such scams
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Lopilopi,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with UnlimLuck Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
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2 weeks ago
Dear Lopilopi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
