Union Jackpots Casino - Player's withdrawal is delayed for 58 days.

Hello AskGamblers team,

I am submitting an official complaint against UnionJackpots regarding a total delay of 58 days in receiving my €100 withdrawal.

I initially requested a withdrawal which the casino kept pending for 55 days. Because they refused to process it, their support team instructed me to cancel it and request it again via an alternative method. I created the new request 3 days ago, and it is still stuck on 'Pending'.

The casino is trying to reset the official waiting time to 3 days, completely ignoring the fact that they have been holding my funds for 55 days in total. Holding a player's money for nearly two months under the excuse of 'standard procedures' is a massive violation of fair gaming.

My account is fully verified. I request UnionJackpots to immediately approve my current €100 request without any further delays.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Criskat13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Attila,

Today is August 15, and the casino's official 15-working-day deadline has officially expired. My withdrawal status is still stuck on 'In Progress' and no funds have arrived in my bank account.

The casino has officially breached its own terms. I request your immediate intervention to pressure them for my €100 withdrawal. Thank you.

I'm very sorry but you haven't answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Hello Criskat13,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru