The player from the United States submits a complaint against UnionJackpots for a total delay of 58 days in withdrawing €100. His initial request was pending for 55 days before he was instructed to cancel and create a new request, which is still pending. He demands immediate approval of his current request without further delays.
Union Jackpots Casino - Player's withdrawal is delayed for 58 days.
Opened
Current status
Waiting for player to reply
6d 11h 28m 59s
Union Jackpots Casino
Safety Index 3.7 LowCase summary
Discussion
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2 days ago
Hello AskGamblers team,
I am submitting an official complaint against UnionJackpots regarding a total delay of 58 days in receiving my €100 withdrawal.
I initially requested a withdrawal which the casino kept pending for 55 days. Because they refused to process it, their support team instructed me to cancel it and request it again via an alternative method. I created the new request 3 days ago, and it is still stuck on 'Pending'.
The casino is trying to reset the official waiting time to 3 days, completely ignoring the fact that they have been holding my funds for 55 days in total. Holding a player's money for nearly two months under the excuse of 'standard procedures' is a massive violation of fair gaming.
My account is fully verified. I request UnionJackpots to immediately approve my current €100 request without any further delays.
Thank you.
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12 hours ago
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Stay safe.
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12 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Criskat13 has 6d 11h 28m 59s to reply
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
