Ultrapari Casino - Player's deposits are delayed and uncredited.

I made two deposits to this casino, but neither of them was credited to my account. I have already contacted the support team several times and provided all the deposit receipts and proof requested.

It has now been several days, and the issue still has not been resolved. I even made another deposit to test whether the problem would happen again, and unfortunately, that deposit was also not credited.

I have provided all the evidence available to me, but the casino continues to ask for information without resolving the issue. I am very disappointed and would like Casino Guru’s help in resolving this matter and recovering my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ultrapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Could you please share the relevant transaction confirmations?
• Could you please share screenshots of how the deposits are recorded in the casino's own records?
• Could you please share with me your communication with the casino when you contacted them to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas