The player from Azerbaijan faces account verification delays with Ultrapari, as his account has been locked under KYC since August 26, 2026, after depositing funds. Despite submitting all required documents multiple times, the support team keeps resetting the process, leaving his funds locked for over 13 days.
Ultrapari Casino - Player's account is locked due to verification delays.
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Current status
Waiting for Casino Guru to reply
6d 22h 57m 25s
Ultrapari Casino
Safety Index 6.1 Below averageCase summary
Discussion
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Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ultrapari Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was this your first deposit in the casino?
- Have you discussed a refund of your deposited, unplayed funds with the casino? Was the refund refused by the casino's administration, to your knowledge?
- Which documents have you provided to the casino overall? Have you provided these documents from your own initiative, or when the casino requested them?
- Any further communication or evidence can be sent to my email at tomas@casino.guru, or you can post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
