The player from Kazakhstan submitted a withdrawal request, but all winnings were debited from his balance after the request. He only played online poker.
Ukrabet Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for Casino Guru to reply
6d 16h 28m 9s
Ukrabet Casino
Safety Index 5.1 Below averageCase summary
Discussion
Public
Public
2 days ago
Translation
After submitting a withdrawal request, all winnings were debited from my balance. I only played online poker.
Automatic translation:
Public
Public
7 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
7 hours ago
Hello,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Ukrabet Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Thank you in advance for your response.
Best regards,
Attila
