The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Tycoon Casino - Withdrawal of player's winnings has been delayed.
Opened
Current status
Waiting for a delayed payment
5d 12h 39m 3s
Tycoon Casino
Safety Index 3.5 LowCase summary
Discussion
Public
Public
11 hours ago
Translation
Withdrawal of €470 not received after 9 days – casino confirms technical problems
Casino: Tycoon Casino
Deposit: €50
Deposit on: 30.08.2026
Payout: €470
Facts
On August 30, 2026, I made a deposit of €50 at Tycoon Casino and used the bonus for the third deposit.
I have fully met the terms and conditions and wagering requirements applicable to the bonus. The resulting credit was then converted into real money and available for withdrawal.
I then requested a payout of €470.
Since SEPA withdrawals were not available at that time, I entered my IBAN in the comments field on August 30, 2026. The casino had also requested my IBAN for my previous withdrawal, even though a standard SEPA withdrawal wasn't offered. In that case, the withdrawal was subsequently processed via Cardano (ADA) as an alternative.
That's why I also provided my Cardano wallet details, so that the casino could use an available withdrawal method.
Screenshots are attached as evidence.
Casino confirms technical problems
I received a reply from Tycoon Casino on September 4, 2026.
The casino informed me that their finance department had contacted them and that the payout could not currently be processed due to technical problems on the part of the payment provider.
At the same time, the casino explicitly informed me that this problem should be resolved within 2-3 days and that I would then receive my payment.
The casino also explicitly stated that I would definitely receive my money.
Screenshots are attached as evidence.
Current status
The payment was requested on August 30, 2026. Nine days have now passed without me receiving my €470.
It is particularly important that the casino itself confirmed on September 4, 2026, that the delay was due to a technical problem with the payment provider and that a solution was announced within 2-3 days.
This deadline, set by the casino itself, has now been reached or expired.
I understand that payment providers can experience temporary technical problems. However, as a player, I am not responsible for a problem with the payment provider and I don't want to wait indefinitely for my money.
Bonus conditions
I have fully complied with the conditions applicable to the third deposit bonus used.
Therefore, from my point of view, there is no off
Automatic translation:
Public
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11 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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11 hours ago
Dear Dima8875,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
