The player from Germany requests a payout of €1,550 from Tycoonwin Casino, but the casino closed his account after the withdrawal request, citing alleged multiple accounts without providing evidence. He seeks clarification on the closure, a full refund of his funds, and access to his account history.
Tycoon Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 22h 41m 17s
Tycoon Casino
Safety Index 3.5 LowCase summary
Discussion
Public
Public
2 days ago
Translation
I request a payout of €1,550 from Tycoonwin Casino.
I registered using my real personal information and submitted the required verification documents. The casino accepted my registration, verification, and deposit, and subsequently allowed me to play.
After I requested a withdrawal of €1,550, Tycoonwin closed my account and refused the payment. The reason given was an alleged additional, or even multiple, account. However, no concrete and verifiable evidence was provided to me, in particular no information about when this other account was supposedly opened, which details match, or what specific fraudulent activity I am accused of.
What's particularly problematic is that the casino initially accepted my identity and deposit, only raising the alleged violation after I requested a withdrawal. I can no longer log into my account and therefore cannot back up my gaming, deposit, and account history myself.
I have already contacted Tycoonwin. The casino declared its decision final and stated that it will not be reviewed.
I request that Casino Guru ask Tycoonwin to provide concrete evidence of the alleged multiple accounts. If no verifiable multiple accounts can be established, I request a full refund of the withheld €1,550. Furthermore, I request a complete account, transaction, and gaming history.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
