The player from the United Kingdom had won £6677 and was informed that it would be paid on Monday. After submitting and verifying his documents, he faced delays with his withdrawal as the casino stated that his account was under verification. The Complaints Team had communicated with the player regarding the withdrawal process and advised patience, but due to a lack of response from him, the complaint was closed for now. The player retained the option to reopen the complaint in the future should he choose to resume communication.
Two Fat Ladies Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £6,677
Two Fat Ladies Casino
Safety Index:Above averageCase summary
Discussion
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7 months ago
I won £6677 they told me it would be paid on the monday
On the monday the asked for documents which i sent
They were verified
Now they keep saying they will be intouch as account is being verified
They keep fobbing me off
Can anyone advise what i can do
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7 months ago
Dear Lewlew123,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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7 months ago
Dear Lewlew123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
