Tuurikasino Casino - Player's account has been closed without evidence.

Hello,

I made a 300 euro deposit to TuuriCasino on 16 July 2026. I claimed the 100% casino bonus and started playing. After the wager my balance was 7541. I played only 2 casino games (neither of those games were banned) and I only used 5e bet. When I tried to make a withdrawal they closed my account and I can't get in. Afterwards I received this kind of email:

"After a detailed review of your account transactions, we have identified a pattern of activity that is consistent with ( General Promotion Terms and Conditions ) campaign abuse. Specifically, in accordance with Section 2.4 and Section 14.2 of our General Terms and Conditions .

The review determined that your gaming behavior was part of a pattern involving accounts that exhibited similar characteristics, such as coordinated account creation, identical gaming behavior, consistent betting patterns, and use of promotions in a manner that we reasonably believe constitutes abuse of our promotional offers.

In accordance with our terms and conditions, we have therefore closed your account, voided any winnings you have made and refunded your original deposit. This decision was made based on a review of your account activity and is final."

But I don't understand how I have broken those rules and they don't give me any kind of evidence about it. I guess that they just found similarities about my Gaming style to some kind of "group" and now I don't get my withdrawal because of that. So what should I do? I can't upload any evidence because I can't get in to my account but I will if they open up my account!

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila