Turbo Wins Casino - Player’s withdrawal request is delayed.

wanted to withdraw some of my winnings and I ended up with a message saying 

Larry (TurboWins)

17 Nov 2025, 12:56 EET

Hello,

Greetings from TurboWins! 

Upon additional checks, please note that our services are not available for your jurisdiction.

Please proceed with the withdrawal of your remaining account balance via the cashier in your profile.

We wish you a great rest of your day and remain at your disposal.

Kind regards,

Larry

TurboWins Support

still trying to get money most of the time they ignore me, the money went back into my account eventually I tried to withdraw again and another reason why I can’t withdraw even though my account is verified.

All I get back is the same email which I have sent for you to see I have about 20 of these it’s all the say.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which payment method have you selected for your withdrawal request?
• Which payment method did you use to deposit money into this casino?
• Have you made any successful withdrawals from this casino before?
• Have you received any suggestions regarding alternative payment methods you could use for processing your withdrawal?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Not made a withdrawal before, first time I used bank transfer that I put deposit on. That was no good so use another bank transfer that I had put a deposit on before that was no good. So I used bitcoin and I got this massage.

Hello there,

Thank you for reaching out regarding your withdrawal request.

We’re pleased to confirm that your KYC verification has been successfully approved. However, please note that your previous withdrawal request was cancelled, as it must be submitted via a fiat bank account.

To proceed, kindly submit a new withdrawal request using your fiat bank account, and we will process it accordingly.

If you need any assistance, feel free to contact us.

Best regards,

Turbo Wins Complaints

been waiting now 3 days for money to go back into my account.

its been a month with no luck of getting it tried talking to them they just send same message time after time.

Week on and they still not put my money back into my account to be able to withdraw it again, funny how it went straight back in when they rejected it first time.

Thank you for the update. Has the money been returned to your balance in the meantime? If you received any additional messages from the casino, kindly forward them to me at veronika.f@casino.guru, or post screenshots here. I appreciate your patience and cooperation.

Nope still not put the money back into my account it has been over a week now.

Money gone back in and trying to withdraw again.

My money is now just sitting there and they are not approving it wonder how long this will now go on for, if they even approve it or find something else to send it back to my account.

Dear Fudge62

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Fudge62,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Turbo Wins Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Turbo Wins Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

the money has now been sitting waiting to be approved for nearly a week, my account has been verified this has now been going on for about 6 weeks,

turbo wins are just hanging on as long as they can because they don’t want to pay it.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fudge62,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel