Turbo Wins Casino - Player's deposit has been delayed.

I chose to top up my account through Solana and sent USDT (SPL token). Amount: 81,1955 USDT on the Solana network. The casino initially told me they couldn't find my deposit and refused to refund the money. I provided all the proof that I sent the money to the correct address, that the transfer went through, they received it, and for two days now they've been refusing to credit my account. For the second day, they've been saying I'll receive the money soon. It looks like I won't get it.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Turbo Wins Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that instead of depositing SOL via the Solana network, you attempted to deposit USDT?
• Have you made any previous deposits using this payment method?
• Could you please share with me your communication with the casino regarding their inability to locate the deposit? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The SPL token is on the Solana network, but the transfer is reflected in the exchange settings in UDST. The casino's cryptocurrency address is real, and they received the money, as confirmed by Solscan. They're silent and not responding to my emails; it seems they have no intention of returning the money.

Thanks for the explanation.

• Could you please share with me your communication with the casino regarding their inability to locate the deposit? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks inadvance for your cooperation.

Dear Konrad213,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru