The player from Germany deposited money at Turbowins and won €2160, but after attempting to withdraw €50 and completing an additional verification process, her account was deleted without a specific explanation. Despite her inquiries, she only receives references to the general terms and conditions.
Turbo Wins Casino - Player’s account has been closed.
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Waiting for Casino Guru to reply
4d 17h 28m 29s
Turbo Wins Casino
Safety Index:LowCase summary
Discussion
Public
Public
5 days ago
Translation
Hello dear Casinoguru team,
I recently deposited money at Turbowins. First, €50 with a bonus, which I lost, and then again with real money, with which I won €2160. Since I play with crypto, I wanted to withdraw €50 as a test to see if everything was working correctly, but I had to verify my account. After verifying my account and then trying to withdraw, I received an email stating that I needed to verify it again via an external link. After doing this, I was told I could then make a withdrawal. However, after I made another €50 deposit, my account was deleted a day later. Despite repeated inquiries, I was not given a specific reason for the account deletion, but was only referred to the general terms and conditions.
I hope you can help me.
Automatic translation:
Public
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear natalja21,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have experienced.
To better understand your situation and assist you as efficiently as possible, I would like to ask you a few questions:
- Could you please specify which types of games you primarily played (e.g., slots, live casino, sports betting, etc.)?
- Could you clarify which verification documents you have already submitted and when they were provided?
- Can you provide the date of your last deposit and your most recent withdrawal attempt?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petra
