TuffPuff Casino - Player’s withdrawal is being delayed.

hello casino guru staff

i got a problem with this casino . They wont let me withdraw my money . The last time i deposited was 20€ and won 500€ submitted all documents and sent them via email to the kyc team and they sent and email bank that is no need for more documents bcs my account is fully verified also they let me know they would proccess my withdrawl nextday based per terms and condition . But it didnt happend they cancel my withdrawl and they say technical issue and they keep doing that . I inform you that i requested the withdrawl with the same method i deposited which was usdt (tron ) .

respectfully

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Has the casino suggested any alternative ways to withdraw your winnings, for example, by using a different payment method or having your withdrawal request approved manually?
• How long have you been experiencing difficulties with your withdrawal requests?
• Has the casino provided you with any information about when the technical issues affecting withdrawals are expected to be resolved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Nevermind . Thanks for your response but they cancelled again and i played with that money and i lost all of it . I know that casino did in purpose but anyway thank you guys

Thank you for your response. Unfortunately, since the funds were lost during regular gameplay, there is no further action we can take in your case. While we acknowledge your frustration and agree that the situation could have turned out differently had the withdrawals been processed earlier, we are unable to ask the casino to refund winnings that were voluntarily lost during gameplay. We truly wish we could assist you further, but sadly, that’s not possible in this case.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards

Veronika