The player from the United Kingdom faced difficulties withdrawing winnings from Toucan Casino, despite having spent over two thousand pounds on the app. He expressed frustration over the casino's refusal to pay out his withdrawal. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team. Consequently, no further investigation or resolution was provided.
Tucan Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: £1,650
Tucan Casino
Safety Index:LowCase summary
Discussion
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1 month ago
My problem is I win the money fair and square and on my recent bank transactions it shows I’ve spent over two thousand pound on the app and they still don’t want to pay out my withdrawal no one use the toucancasino you will be left wounded! Horrible people indeed!!
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Dear Bigtimeblomer,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
