The player from Ukraine had been waiting for a withdrawal of $145 for over a month from TTcasino, which he claimed was a scam. After successfully passing KYC, his account became frozen, preventing him from accessing his funds or receiving support, as chat was blocked in his account. The issue was resolved when the player eventually received his full amount, although his account remained blocked without explanation. The Complaints Team confirmed that casinos had the right to close accounts as long as remaining balances were returned, leading to the conclusion of the complaint.
TT Casino - Player is facing a delayed withdrawal and account freeze.
Closed
Our verdict
Other
Amount: $145
TT Casino
Safety Index:Below averageCase summary
Discussion
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3 months ago
Translation
Hello, dear casino Guru! TTcasino turned out to be a scam and has not paid me my $145 for over a month! I did not take any bonuses! Played slots! I ordered a payout and they immediately asked me to pass KYC! I immediately passed the verification successfully! When I log in to my account, a page pops up where it says that I have successfully passed the verification! But I can’t do anything else in my account! My account is frozen! I still haven’t received my money! Support is only available in the live chat and then if I don’t log in to my account! They blocked my chat in my account! Incompetent employees are sitting in the chat who don’t know anything!!! I’ve been trying to find out something for a whole month, but they don’t answer me! I hope you can help me!
Automatic translation:
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3 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
What method did you use for the withdrawal?
Could you please let me know if you currently have a withdrawal visible in your account? If yes, when was it requested, and what is its current status?
Have you tried reaching out to customer support via email or any other channels outside of live chat?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Translation
This is my first withdrawal request. I used cryptocurrency. My account only shows one page that says I have successfully verified. Nothing else. They don't respond by email. I didn't take screenshots of the chat conversation. But there is only one answer. We don't know anything and wait! And this has been going on for over a month!
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3 months ago
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They held my money for 5 weeks! But in the end I got my money! But the account was still blocked! No one gave a reason! Thank you, dear Casino Gurus, for your help!
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3 months ago
Dear player, thank you for the update — I’m glad to hear you eventually received your funds.
Just to confirm, did you receive the full amount you had in your account?
If so, please note that casinos are within their rights to close a player's account, as long as they return any remaining balance and do not violate their own terms and conditions.
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3 months ago
Dear player, thank you for confirming that you received the full amount from your account.
Please note that, as stated earlier, casinos have the right to close a player's account at their discretion, provided they return any remaining balance and do not violate their own terms and conditions.
Since your balance has already been paid out and there are no remaining funds on the account, there is unfortunately nothing further we can assist with in this case.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
