TS (Times Square) Casino - Player’s withdrawal has been delayed.

Buongiorno, ho fatto richiesta di prelievo e la richiesta è stata accettata ma non ho ancora ricevuto nulla.

Username : Castro67

Dear Luciano Mario,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please could you answer a few questions for me so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use? Please bear in mind that there is a difference between a withdrawal being accepted and successfully approved.

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Salve, ho ricevuto il prelievo.

Dear Luciano Mario,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.