Trybet Casino - Player's withdrawal is delayed.

I requested a withdraw on december 27. On december 30, I was told via livechat that I would get paid very soon (see attached screenshot).

It is now january 8th, I still haven't gotten paid and the support team is not replying to either my emails or on livechat, leaving me on read (see other screenshot).

I believe they are intentionally delaying my payment and withholding my funds.

Dear basedschalke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello

1) This is my first withdraw attempt

2) My account is fully verified

3) I have not used any bonuses

Thank you for your reply, basedschalke. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you recently tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Hello,

I still have not been paid.

I have sent a screenshot via your email to show the pending withdraw from december 27th 2024. I have tried contacting the casino via email and livechat but they have not responded since their last message on december 30.

I have managed to get a reply today from the support team saying that the payment should be made this week. I will send you the screenshot via email.

Hello,

I am happy to say that the money has been received. You can close this complaint now. Thank you for the help!

Dear basedschalke,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru