The player from Brazil faced a withdrawal error that prompted him to check his data or contact support. Despite having contacted support multiple times, he received ineffective solutions, leading him to believe his withdrawal was blocked. The issue was later resolved after the player received his winnings. The complaint was marked as resolved.
Trips Casino - Player’s withdrawal is blocked.
Resolved
Our verdict
Case closed
Amount: 311 R$
Trips Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
7 months ago
Translation
I'm trying to withdraw but the site simply shows this error at the time of withdrawal (Withdrawal Error Please check the data or contact support) I contacted support but everything they say is to do methods that do not resolve, it is as if my withdrawal is blocked and I have already made two deposits here to which I lost both, and now I am trying to make this small withdrawal I have no resolution through the site!
Automatic translation:
Public
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7 months ago
Dear leandrog532,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or is it related to your account only?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Public
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7 months ago
Dear leandrog532,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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7 months ago
Translation
Hello friend, they paid me a lot thanks for the feedback
Automatic translation:
Public
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6 months ago
Dear leandrog532,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
