The player from Japan had his account locked after winning a game of baccarat and planned to request a full refund once the account was reactivated. We investigated the issue and found that the account had been locked due to a verification process requiring identity documents. The casino provided evidence confirming that the player registered an account using false information; therefore, we rejected the complaint.
Trips Casino - Player's account has been closed after winning.
Closed
Our verdict
Unjustified complaint
Amount: €475
Trips Casino
Safety Index:HighCase summary
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