Trips Casino - Player's account has been closed after winning.

My account was locked just for winning one game of baccarat!

I will request a full refund upon account reactivation.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents to the casino for verification?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika