The player from Denmark has been attempting to withdraw 420 EUR from Trickz for three weeks, but each attempt fails, requiring her to contact support for the funds to be returned to her gaming account. Despite following their requests and using the same IBAN from her deposit account, the problem persists, leading to frustration.
Trickz Casino - Player’s withdrawal has been delayed repeatedly.
Opened
Current status
Waiting for player to reply
2d 23h 18m 45s
Trickz Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 weeks ago
Translation
I have been trying to withdraw 420 EUR from trickz since November 3rd.
Every single time the payment has not gone through and I have to reach out to them myself to get the money back into my gaming account.
Then they ask me to try again over and over again, each time the same thing happens. They never get into my account.
Now they ask me to try with a different IBAN number, but the IBAN I use is the same from the same account that I deposited money with. I don't know what to do, it's the same thing and I start over every time and have to send in all sorts of information to be in the same place again and start over. What should I do?
Automatic translation:
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1 week ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Trickz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was the suggestion to use a different IBAN made by a live agent when you contacted live chat support?
- Were any alternatives suggested to you, such as the use of a different payment method altogether?
- Did you achieve your current balance with the help of a bonus?
- When was the last time you attempted to request a payout?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 days ago
Dear Linegrb02,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
