The player from Germany made a transfer of 100 Euros to the casino. Although the amount was deducted from her bank account, it hasn't been credited to her casino account. Player’s complaint has been resolved successfully.
Touch Casino - Player’s deposit hasn’t arrived.
Resolved
Our verdict
Case closed
Amount: €100
Touch Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
2 years ago
Translation
I transferred 100 Euros on 25.8.23 in real-time, but the money did not arrive and also didn't get returned. As you can see in the image, it was deducted from my account.
Automatic translation:
Public
Public
2 years ago
Dear Meli2304,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to [email protected].
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
The money has arrived and the case can be closed
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Meli2304, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
