TOTO Casino - Player requests reimbursement for underage gambling.

Complaint against TOTO – Gambling while underage

I would like to file a complaint against TOTO regarding gambling activity that took place while I was under the age of 18.

At the time, I was a minor, yet I was able to access TOTO's gambling services and gamble with real money. In my view, a gambling operator has a fundamental responsibility to ensure that minors cannot access and use its gambling services.

Despite being under 18, I was able to gamble and lose money on the platform. I believe that I should never have been permitted to gamble in the first place and that adequate age-verification and player-protection measures should have prevented this from happening.

For this reason, I am requesting reimbursement of the money I lost while gambling as a minor.

I would appreciate Casino Guru's assistance in reviewing this case and determining whether TOTO acted appropriately by allowing my gambling activity to take place while I was underage.

I am willing to provide supporting evidence, including information regarding my age, account, transactions, gambling activity, and relevant communication with TOTO.

My requested resolution is the reimbursement of the funds I lost while I was under the age of 18.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are you currently of legal gambling age?
• Did you provide all your personal information truthfully during registration, including your correct date of birth?
• Did you complete KYC verification? If so, when was it completed?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila