Toshi Bet Casino - Player's withdrawal is delayed and funds are missing.

I am submitting a complaint regarding Toshi.bet.

On 23 March 2026, I requested a withdrawal of 1200 USDT. The operator later cancelled the withdrawal but never returned the money to my account balance. The funds are neither available in my account nor being processed for withdrawal.

I contacted customer support many times. They repeatedly claimed that the issue had been escalated to a senior department for investigation, but no one has actually resolved it. I also posted a review on Trustpilot, where the operator publicly replied that they would look into the matter. However, this led to no action whatsoever.

Almost six months have now passed since the withdrawal was cancelled, and my money is still missing. I am asking Casino Guru to help me recover the funds by either having them returned to my balance or ensuring that the withdrawal is processed.

I can provide screenshots of the cancelled withdrawal, my account balance, correspondence with customer support, and their response on Trustpilot.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before or after 23 March?
• When was the last time you deposited funds and played any games at this casino?
• Could you please forward me the communication between you and the casino customer support regarding the missing funds? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika