The player from Brazil requests his winnings after being misled by the casino's promises of fast payouts. He has faced significant delays in the withdrawal process, despite being assured it would take only 15 minutes.
I placed bets at the casino and won; I subsequently requested withdrawals, but it has been a long time and the funds still haven't arrived. Support had stated it would take only about 15 minutes, yet far more time has passed; they keep saying the withdrawal will be processed, but it never happens.
I want my withdrawal. This betting site misleads people with ads promising fast, reliable payouts—I want my money.
They are quick to take deposits, but they drag their feet when it comes to processing withdrawals.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Thank you in advance for your reply.
Best regards,
Kristina
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