HomeComplaintsToshi Bet Casino - Player's funds are being withheld due to account restrictions.

Toshi Bet Casino - Player's funds are being withheld due to account restrictions.

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Waiting for Casino Guru to reply

6d 23h 4m 6s

Toshi Bet Casino
Safety Index 4.7 Low

Case summary

The player from Serbia is facing issues with ToshiBet, which is withholding $3,500 from his account, accusing him of multi-accounting, a claim he denies. He has not received any evidence or a formal notice regarding the accusation and has contacted customer support without satisfactory response.

Public
Public
23 hours ago

ToshiBet is withholding $3,500 from my account and accusing me of multi-accounting. I categorically deny this. I have only ever registered and used a single account on this platform.

No evidence has been provided to support this accusation — no specific IP data, device information, or any other documentation. I was given no prior warning, no formal notice, and no opportunity to respond before my account was restricted and my funds frozen.

I have sent a formal legal demand to support@toshi.bet on June 15, 2026, requesting either full payment or complete disclosure of the evidence they are relying on. No satisfactory response has been received.

The funds in my account are legitimately mine — either deposited by me or won through normal gameplay. Withholding them without credible evidence of a Terms of Service breach is unacceptable and, in my view, constitutes bad-faith dealing.

I am requesting Casino Guru's assistance in recovering my $3,500 and obtaining a transparent explanation from ToshiBet for their actions.

Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Dear Aleksandar9993,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Toshi Bet Casino.

Please allow me to ask you a few questions, so I can understand the situation.

  • Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
  • Could you please confirm if you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?
  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

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55 minutes ago
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