Toshi Bet Casino - Player's account has been closed, holding $10,000.

Toshibet has blocked my account with approximately $10,000 remaining in my balance.

I have contacted their support multiple times to understand why my account was blocked, but they have refused to provide any explanation or clarify what has happened to my funds.

I find it extremely concerning that a casino can block a customer's account while holding such a significant amount of money without providing any justification.

I am willing to cooperate with any reasonable verification requests, but I expect transparency regarding the situation.

I am requesting Casino Guru's assistance in getting Toshibet to explain the account closure and release my remaining balance of $10,000.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please advise which games you focused on—slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to your account?
• Did you accumulate your winnings with or without an active bonus?
• Please forward your relevant communication with the casino, including any account-blocking notification, to veronika.f@casino.guru. Kindly mention complaint ID 239347 in the subject line.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Paracellus,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika