Toshi Bet Casino - Player’s account has been closed after withdrawal request.

I had been using this casino without any issues while depositing funds and placing bets. Everything worked normally until I decided to withdraw my balance.

Shortly after requesting a withdrawal, my account was blocked and I lost access to it. There is currently approximately 1,300 USDT in my account.

I contacted customer support several times asking for an explanation and for my withdrawal to be processed, but so far I have not received any meaningful response. My messages are either being ignored or I am not being provided with any clear information about why the account was blocked or what will happen to my funds.

What concerns me the most is that there were no apparent problems with my account while I was depositing and betting, and the issue only appeared once I tried to withdraw my money.

At this point, I would like the casino to either restore access to my account and process my withdrawal, or provide a clear explanation for the account closure and return my remaining balance of approximately 1,300 USDT.

I am submitting this complaint because direct communication with the casino has not resulted in any resolution.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

I was focused on sports bettting.

It's no KYC casino so they don't ask for any verification.

there was no active bonus on my account

Thank you for your reply, tomasvaclav. I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with this or any other casino — we will do our best to assist.