The player from Ontario faced account blocking after winning $200 at ToonieLoonieBET Casino. Despite having been previously verified, the casino demanded additional verification to process the withdrawal, leading to frustration after numerous attempts to comply. He felt scammed after losing nearly $10,000 and being unable to access his winnings or account. The issue was resolved after the player confirmed that all necessary verifications were approved, and the casino lifted the block on his account, allowing him to access his winnings. The Complaints Team marked the complaint as resolved following the player's confirmation.
Tooniebet Casino - Player’s account is blocked after a withdrawal request.
Resolved
Our verdict
Case closed
Amount: C$200
Tooniebet Casino
Safety Index:HighCase summary
Discussion
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6 months ago
really dont know why people is giving this ToonieLoonieBEt Casino more than 1 star on reviews...Cause this casino is a scam ...for all the players out there who did not experience winning or withdrawing yet...now is the time to quit playing on this casino....Do not waste it...I played here long time ...I lost a lot...I dont have complain ....I like the promotions not stop believe me....Specially when you lost a lot or a bad day for you...I lost maybe nearly $10,000.......And here the time comes that I won $200 only...I tried to withdraw it....Suddenly my account was blocked...In that instant...I cant play the games...Blocked on deposit area and withdrawal.... I was exiled for just one withdraw...I called customer service ( 100000x) ...they said I have to be verified...I do understand that...I send all they need...You know the reply is for 3 days in a row?..That I have to send what they need...funny thing is I send it (10000x) and they are not receiving anything they told me....So they I must send it to the website verification tab...How can I send? It was verified over there already since the beginning I played... I was verified for a long time....but they need it to verified me again because I am withdrawing $200....I lost almost $10,000....And they cant even give you your $200 wins for the first time...I am still blocked right now...All verified again as they said yesterday...but still I am blocked and they dont want to do anything already...I dont understand because it was verified already again ...but they wont let you play nor withdraw that $200....What a bunch of scammers...I have evidence...If you wanted to see it email me...d**********@gmail.com...Do not play here...It is an evil casino...
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6 months ago
Dear Pimongbubog,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Tooniebet Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Do I understand correctly that casino claims your emails are not being received?
- Could you please share any communication you had with casino regarding this matter to my email [email protected]? Please include emails, live chat transcripts and any additional screenshots.
- Could you please provide the exact date of your registration at this casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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6 months ago
Hi Katarina...I will forward all of our conversations and the screenshots of the approvals on verifications through tour email...They are lying that they dont receive my email...Why are they responding then...I will attached the pdf file and then they will repeat it again and again and again that they need the attachment of this and that...I will send it again and again like a fool...
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6 months ago
Hi Katarina...I didnt hear from you for a while...I send you all conversations already ...And Now I will send this here...I was approved by the system again..But still they blocked me...I talked to two agent since last night and the same thing ghe are saying...That they are still undergoing for verification...I dont understand..It sas approved and no need to verify on the system already but they still dont want to make me withdraw or play...
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6 months ago
Dear Pimongbubog,
thank you for your messages and emails.
I have thoroughly examined the evidence you have so kindly supported.
- Could you please confirm what date exactly has your verification began?
- Could you please provide the exact date of your registration at this casino?
- Have you accumulated your winnings with the help of bonus, please? If so, have you completed wagering requirements, please?
Looking forward to your reply.
Katarina
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6 months ago
Dear Pimongbubog,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Hi there...Im so sorry for the late reply...All is good now...Thanks you so much for assisting ...More power to this site...
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6 months ago
Dear Pimongbubog,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina
Casino.Guru
