Titan Play Casino - Player’s account was closed after a bonus issue.

Casino did not honour and deposit bonuses or give me any bonus match despite be using the bonus codes want go return all my deposits to casino and they said contact support casino then closed my account and does not communicate casino name titanplay.ca

Dear hassanmmian,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please specify which bonus/bonuses you wanted to activate? Kindly send me the link or screenshots.

Did you make sure to enter the correct bonus code? Did you deposit the minimum amount as stated by the Bonus Terms?

Have you played any games with your deposited money?

How many deposits did you make?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I made so many deposits around 900 worth the first second and third deposit bonuses didint work and the deposit matches I told them to refund me my deposit and they just closed my account I can’t access my account

So you made several deposits to the casino but did not receive the welcome bonuses, am I understanding this correctly? Did you play with the deposited money despite not having received the bonuses? If you played with the balance without an active bonus, we are unable to request the casino to activate the bonus for you. For future reference, if you notice a missing bonus after making a deposit, please contact customer support before you start playing.

From the screenshot of the email you sent here, it seems that your account was suspended because you requested a refund. Could you kindly explain in more detail what money do you wish to get refunded?

Dear hassanmmian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.