Tippy Casino - Player’s account has been closed without justification.

I registered at Tippy Casino through a streamer and won 12,000 rubles on the wheel. My winnings were debited to 4,000 rubles, but that's irrelevant because there was a wheel glitch and the draw was for 100 people, each winning 4,000 rubles (even though the comments on the debit said "abuse," I didn't abuse anything; it was their mistake). Then I raised my winnings to 5,000 rubles and put them on withdrawal. Then the withdrawal was canceled, all my money was debited, and my account was blocked for allegedly using multiple accounts, but I only had one. They blocked customer support on the website, saying the decision was final. I didn't violate any rules.

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Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Tippy Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?  
• Could you please advise if you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

I played exclusively slots at this casino. The likelihood that a family member created an account at this casino using the same IP address is zero. I live with my mother, who is 64 and doesn't play at the casino. We have Rostelecom internet, and it's used only by me. As far as I understand, this casino doesn't require a QC verification. They only require email and phone number verification, which is what I did. There was no active bonus; winnings from the spins are credited to the main balance. It's also possible that I had a tab open in the browser for this casino on my phone when I used the VPN.

The account was unblocked and I was able to log in, but the money was still not returned to my balance.

Here's a screenshot showing that I won 12,000 rubles in a spin, but they wrote it off with the comment "abuse," even though I didn't commit any abuse. There was a bug in I took part in the drawing and the prize was credited 3 times. What kind of abuse are we talking about if there was a bug in the wheel? What does this have to do with me?!

Dear player, when you typically access the casino website, do you usually do so without using a VPN or proxy? You mentioned that the issue could occur once by mistake. Do you recall when that incident happened and which country settings were active at the time?

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kkkkare2222,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia