Tip-Top.bet Casino - Player’s withdrawal request is delayed.

Dear martino18021980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify why you requested a refund?
• When was the last time you contacted the casino regarding this issue?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Kristina,

3th of April I send them the last reminder to pay. No answer.

I had a request refund because of a blocked email, name and account number at the Costa Rica authorities.

In

the file you see also there confirmation.

Hope you can help me Kristina

Thank you for your reply, martino18021980. Did you lose access to your casino account? Could you please advise if you have a remaining balance in your casino account that you wanted to withdraw/refund?

Hi Kristina,

Yes, I can’t acces anymore.

No, only the €1069,00 from the settlement agreement I need to get back from TIP-TOP casino.

Thanks a lot for your help.

martino18021980, I’m truly sorry, but if there was no remaining balance in your casino account, there’s unfortunately nothing we can pursue in terms of a refund from our side.

We completely understand that you may have had a good reason from your standpoint to request a refund, but these matters fall outside the scope of what we’re able to assist with. As much as we’d love to support you further, this situation is, regrettably, beyond what we can help with. Our role is limited to assisting with player funds held in casino accounts and some other very specific cases, and in this situation, there’s sadly nothing more we can do.

We genuinely wish we had a better outcome to offer, and I hope you’re able to find the assistance you need through the other channels.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.