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HomeComplaintsTip-Top.bet Casino - Player’s withdrawal request is delayed.

Tip-Top.bet Casino - Player’s withdrawal request is delayed.

Closed
Our verdict

Other

Amount: €1,069

Tip-Top.bet Casino
Safety Index:Very low

Case summary

The player from the Netherlands had made a settlement agreement with TIP-TOP.BET on March 3, 2025, but the casino refused to pay the agreed amount. He had received the same standard response for over a month, indicating processing delays. The Complaints Team reviewed the situation but determined that, as there had been no remaining balance in his casino account, they could not pursue a refund on his behalf. Consequently, the complaint was closed, and the player was advised to seek assistance through other channels.

Private
Private
8 months ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
8 months ago

Dear martino18021980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please clarify why you requested a refund?
  • When was the last time you contacted the casino regarding this issue?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina


Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.


Sensitive attachment
Sensitive attachment
8 months ago

Dear Kristina,


3th of April I send them the last reminder to pay. No answer.


I had a request refund because of a blocked email, name and account number at the Costa Rica authorities.


In

the file you see also there confirmation.



Hope you can help me Kristina

Public
Public
7 months ago

Thank you for your reply, martino18021980. Did you lose access to your casino account? Could you please advise if you have a remaining balance in your casino account that you wanted to withdraw/refund?

Public
Public
7 months ago

Hi Kristina,


Yes, I can’t acces anymore.


No, only the €1069,00 from the settlement agreement I need to get back from TIP-TOP casino.


Thanks a lot for your help.

Public
Public
7 months ago

martino18021980, I’m truly sorry, but if there was no remaining balance in your casino account, there’s unfortunately nothing we can pursue in terms of a refund from our side.

We completely understand that you may have had a good reason from your standpoint to request a refund, but these matters fall outside the scope of what we’re able to assist with. As much as we’d love to support you further, this situation is, regrettably, beyond what we can help with. Our role is limited to assisting with player funds held in casino accounts and some other very specific cases, and in this situation, there’s sadly nothing more we can do.

We genuinely wish we had a better outcome to offer, and I hope you’re able to find the assistance you need through the other channels.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

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