The player from Spain requested a withdrawal nearly a month ago on June 8th and has yet to receive their funds. The casino has not requested KYC verification and merely states that payment will be processed as soon as possible.
TikTok Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 12m 3s
TikTok Casino
Safety Index 6.0 Below averageCase summary
Discussion
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Public
3 days ago
Translation
Hello, I requested a withdrawal from this casino on June 8th and I'm still waiting. It's been almost a month and I haven't seen any money. They haven't asked me for KYC verification, they just keep saying that it will be paid as soon as possible.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear pedri2352,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the delay and a screenshot of your pending payout request? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
