TikTak Bet Casino - Player's withdrawal is cancelled and winnings are confiscated.

Casino hat einfach Auszahlung storniert und Geld konfisziert mit irgendeinem erfundenen Grund (es gab keinerlei Probleme mit Dokumenten und ich habe noch nie VPN verwendet).

Das Casino hatte bei meiner Registrierung noch ein gutes Rating, jetzt zu Recht abgestuft....sehr ärgerlich

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €444.53 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Lastly, please note that the amount of your last deposit remains in your account.

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikTak Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you passed account verification?
• Have you previously withdrawn winnings from the casino?
• Could you please share with me your communication with the casino regarding the issue so that the sender's information is visible? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Könnten Sie uns bitte mitteilen, wie lange Sie im Casino gespielt haben und wann genau Ihr Konto gesperrt wurde? 1 Monat ca, Konto ist nicht gesperrt, jedoch wurden Gewinne storniert und 50% der Einzahlungen (2x 100 Euro konfisziert)

Wie haben Sie erfahren, dass Ihr Konto gesperrt wurde? am 19.12.

Welche Spiele haben Sie gespielt, um Ihr aktuelles Guthaben im Casino aufzubauen? (Spielautomaten, Live-Spiele, Sportwetten) gemischt

Haben Sie Ihren aktuellen Kontostand mithilfe eines Bonus erreicht? kein Bonus

Haben Sie die Kontoverifizierung erfolgreich abgeschlossen? ja, nachdem ich mehrmals Dokumente geschickt habe.

Haben Sie bereits zuvor Gewinne aus dem Casino abgehoben? nein

Mehr als den Text, den ich bei meinem 1. Posting mitgeschickt habe, gibt es an Konversation nicht.

Vielen Dank für Eure Hilfe!

Mfg

Thanks for your reply.

Kindly share the original communication with me as evidence of the incident. I apologize for the inconvenience.

My email is tomas@casino.guru

Looking forward to your reply.

Dear DiePartei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ich habe alles per Mail damals geschickt, bitte Mail checken

Dear DiePartei,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello DiePartei,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite TikTak Bet Casino to join the conversation.

Dear TikTak Bet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear DiePartei,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Authority directly at Dispute Resolution - Kahnawà:ke Gaming Commission or via email at complaints@gamingcommission.ca and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded at michal.k@casino.guru if you try this option. I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru