The player from Germany faced issues with a partial withdrawal at tiktakbet.com, where his balance was confiscated due to accusations of disguising his IP address, which he denied. He considered these actions to be fraudulent and sought an explanation from the casino. The Complaints Team attempted to facilitate communication between the player and the casino but ultimately marked the complaint as unresolved due to the casino's lack of response. Upon reopening the complaint, evidence was presented by the casino regarding potential proxy IP usage and accusations related to sports betting, leading to the complaint being rejected as it fell outside the team's scope. The player was advised to seek assistance from specialized sports betting complaint platforms.
TikTak Bet Casino - Player’s winnings have been confiscated.
Other
Amount: €209
TikTak Bet Casino
Safety Index:Very lowCase summary
Translation
The casino tiktakbet.com withdrew part of my account balance after fulfilling a bonus, with the reason: we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN"
I asked the casino to explain it to me, because these accusations are 100% false and I didn't do anything! They limited me and confiscated my money, which is simply fraud.
Dear Marcel4416,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tiktakbet .
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain which country you filled in your player profile during registration and when you registered your account?
- Have you passed account verification in the casino?
- Could you please explain what device you have used to access the casino?
- Have you played from home or have you played from different locations?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
TranslationHello Tomas,
Thanks for your answer.
I truthfully stated Germany during registration and registered on 14.02.25
I successfully passed the account verification and when another document was requested when I wanted to make a withdrawal, my account was also fully verified again on the second attempt
I used my mobile phone to access the site and 1 or 2 times my laptop
I have played from different locations, but ALWAYS within Germany and have NEVER masked, changed or otherwise changed my IP address
Thank you and best regards
Marcel
Thank you very much, Marcel4416, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello Marcel4416,
I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.
We would like to invite TikTak Bet Casino to join the conversation.
Dear TikTak Bet Casino,
Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru
Thank you in advance.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dear Marcel4416,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Authority directly at Dispute Resolution - Kahnawà:ke Gaming Commission or via email at complaints@gamingcommission.ca and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded at michal.k@casino.guru if you try this option. I am sorry I could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
We’ve reopened this complaint because we have received information and evidence from the casino team that changes the situation at hand.
The casino team has detected the usage of potential proxy IP addresses, which raises concerns, as it could potentially enable activities such as collusion with other players or attempts to exploit the system through coordinated strategies.
We do not view the possibility of an IP match with other users as a legitimate justification for confiscating player winnings, provided there are no other rule violations present. However, in your situation, your account has been marked for "chasing pre-live values" in sport events.
Although we have received some information and evidence, this solely pertains to sports betting, regrettably, we cannot provide assistance with this. We don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly, as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons; therefore, we have to reject your complaint. Please note that our Casino Guru complaint forum is specifically focused on issues related to online casinos and their casino games.
Thank you for your understanding.
You can try to submit a complaint on websites that specialize in sports betting-related complaints.
We’re truly sorry we couldn’t be of more help in this case.
If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.
Best Regards,
Michal
Casino Guru
