Tikkari Casino - Player requests account closure

I asked Hurmio Casino to block me because I lost the rent money. Not all casinos closed. I lost €308 to Likkari Casino. I demand it back. You will receive the other attachments later.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila

I asked the hurmiokasino to ban me from gambling because I am addicted to gambling and I lost my savings. The sister casino, Tikkari, closed my account. I demand that Tikkari casino return €308.

and the lollipop casino refuses to respond, I'll send the pictures to the email

Have you sent a message to the casino?

Hello,

Thank you for your replies and for providing the additional information.

First, please note that we can address only one casino within each complaint. Therefore, this complaint can only concern Tikkari Casino. Any issue involving Hurmio Casino or another casino would need to be addressed separately.

After reviewing the information provided, unfortunately, we are unable to proceed with your request for a refund from Tikkari Casino.

Online casinos operating under a Curaçao license generally act as separate entities for the purposes of self-exclusion. A self-exclusion request submitted to one casino does not automatically apply to other casinos within the same group. Players therefore need to request self-exclusion due to gambling problems separately at each casino where they have an account, unless the casino group specifically offers group-wide self-exclusion.

We have not received evidence showing that you informed Tikkari Casino that you were experiencing gambling problems or requested self-exclusion from this casino before the disputed losses occurred. Your Tikkari Casino account has since been closed, but this does not establish grounds for refunding previous losses.

Furthermore, based on the communication provided with Hurmio Casino, we could only see a request concerning the return of your deposits. We did not find a clear statement informing the casino that you were suffering from a gambling problem or requesting self-exclusion specifically for this reason.

For these reasons, we are unable to establish that Tikkari Casino failed to honor a valid self-exclusion request, and unfortunately, we must reject this complaint.

Thank you for your understanding.

Best regards,

Attila

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