The player from Germany has not had any withdrawals processed for 19 days despite previously receiving multiple payments after his deposit and verification. He seeks clarification regarding the unprocessed withdrawals and has decided to file a complaint.
Tiki Casino - Player’s withdrawals are delayed.
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Current status
Waiting for Casino Guru to reply
3d 0h 25m 35s
Tiki Casino
Safety Index 7.3 Above averageCase summary
Discussion
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Public
5 days ago
Translation
Hello dear Casino Guru Team,
On April 10, 2026, I deposited €300 for a casino bonus of 100% up to €300.
Real money and bonuses are kept separate in this casino.
I was then able to make a profit using real money.
After verification, I requested several payouts.
In total, I have already received 5 x €498 payments up to May 9, 2026, totaling €2490.
Since no further withdrawals have been processed for 19 days, I have decided to file a complaint. I hope you can help me clarify why the casino is no longer processing withdrawals.
kind regards,
Michael
Automatic translation:
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Which games did you play while your bonus was active?
- How many pending withdrawal requests are currently in your account?
- Were your winnings from the bonus you played with capped in any way?
- When was the last time the casino communicated with you regarding the delay in processing your payments?
- Have you passed the full KYC verification or at least submitted any identity documents to this casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
