The player from Italy signed up, made a deposit, and requested a withdrawal of €200, but his account is now under review without any explanation or prior KYC request. He has also experienced the cancellation of his deposit and is awaiting a response from support.
Tiki Casino - Player’s account is under review.
Opened
Current status
Waiting for Casino Guru to reply
4d 18h 26m 47s
Tiki Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
4 days ago
Translation
Hi, I signed up last week, made a deposit, and played live roulette. I'd like to start by saying I wanted a sports welcome bonus, but I wasn't granted one. So, I played my deposit at the casino and requested a withdrawal of €200 (€150 deposit + €50 winnings). Today I discovered that not only was my deposit canceled for no reason, but I can't even access my account, which is listed as "under review." The review isn't specified, as no one asked me anything about KYC. I just emailed their support team, but as usual, they don't know anything in the chat.
What can I do? Thank you.
Automatic translation:
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Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tiki Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
