The player from Germany faced issues with account verification and delayed payout after successfully verifying his account. Despite using a bonus with capped limits, he had been waiting for days with no updates from the casino and was frustrated with the lack of response. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team, which prevented further investigation or resolution at that time.
TheSlotz Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €462
TheSlotz Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
6 months ago
Translation
Hi
So where should I start? I have the same problem as many others here with the casino.
Verification via their site didn't work, but after 1 day I received a link to verify, well, it was successful and I requested the payout.
The bonus I used was 22€ and is capped at 10x
But I had a total of €44 in bonus money, which means the value would be €440!
Nobody is paying out anything, I've been waiting for days and nothing is happening and the live chat says that something will happen SOMEDAY!
Yes SOMETIME no time no day nothing at all simply the worst thing I have EVER seen!
Automatic translation:
Public
Public
6 months ago
Dear Fabi19,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TheSlotz Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share a screenshot or a link to the bonus you accepted and played?
- Could you explain where the maximum win rule information from the bonus comes from?
- Since when have you been attempting to withdraw your winnings?
- When was the last time you contacted the casino regarding these issues, and what response have you received?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Dear Fabi19,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
