TheSlotz Casino - Player's self-exclusion request is ignored.

This casino uses a false merchant code they do not use a gambling merchant code. Which is illegal and fraud. I am a problem gambler who has tried so hard to use methods to stop. I have a gambling block on my card that blocks casinos who use the correct merchant code. Ontop of this after my first deposit of $20 i asked for self exclusion 5 days later no reply to 3 different messages requesting an urgent self exclusion after that fail I have continues and lost $350 and still my account is open with no reply to constant requests of self exclusion

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Please note that merchant codes used by casinos in transaction statements are outside the scope of our expertise and investigation. We can assist you with your self-exclusion request, but unfortunately, we are not in a position to investigate whether incorrect merchant codes used by offshore casinos allowed you to bypass the gambling block on your bank card.

Also, I'd like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika