ThePokies33 Casino - Player's deposit has been blocked.

I made a deposit of $2000 on the 17/12/25 and as this was the second payment of $2000 to the same payID on the same day my bank put a 24 hour security hold on that transfer.

Upon the 24 hour security hold passing the following day on the 18/12/25 I proceeded to submit the deposit request form for the $2000 on the site to which I was then informed that the bank account that was linked to the payID I made the deposit too had been blocked by their bank and that they were unable to recover my money. I disputed this with them but they were very dismissive and unhelpful so I tried to get my bank to see if they could recover but because they got no reply from their bank request to recover funds they were unable to help. I would like to know what are the next steps to recovering these funds because I believe it’s the casino’s responsibility to ensure my funds are safe and secure always especially during the deposit process.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ThePokies33 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you successfully deposited in the casino?
• Would you be able to share the 2 last two deposit receipts relevant to the incident with me?
• Do I understand correctly that your deposit from 17/12/2025 was credited to your player's balance, but the next one wasn't?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

thank you for your reply.

To answer your questions;

•I last deposited on the 6/1/26 (I have attached screenshot)

•Yes the first payment of $2000 was credited to my player wallet on the 17/12/25 but the second payment of $2000 had a 24hr security hold placed on it so it cleared on the 18/12/25, however in that time the bank account associated with that payID got blocked and I was told that it was unable to be recovered.

•

Hello Indobliss,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Indobliss,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Indobliss,

I am sorry to hear about your problem with ThePokies33 Casino.

I will now try to contact a ThePokies33 Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a ThePokies33 Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Hello,

im just following up to see if the representative from ThePokies33 had been contacted and was willing to assist us in this matter?

Im very sceptical that they will help in anyway because they have always been super unhelpful and unprofessional when I’ve raised this issue with them.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So pretty much I won’t be getting my $2000 back?

what course of action is next?

Surely these online casinos have a jurisdiction they are operating within that holds them accountable when breaching the online gaming rules and regulations?

Dear Indoblissmargs.

I am unable to get in touch with the casino representative. There is no official e-mail address, no owner or operator info and when I approached live chat agents, it's like talking to a sack of potatoes. There is just no way to reach anyone who could deal with this issue on their end, and I think it would be unfair to keep your hopes up for another week, when it is more than clear that nothing will be done about your complaint. I'm afraid there is not much that can be achieved without cooperation from their side.

Due to the above, I will close this complaint now and mark it as "unresolved" in our system, and it will negatively impact casino's future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, normally I would recommend you contact the proper Gaming Authority and submit a complaint with them. However, since the casino has no license, there is nowhere else I can refer you to. I am really sorry I could not be of more help on this occasion, and would recommend in the future to check the casino review on our website before signing up, to avoid issues like this one.

Best regards,

Igor