The player from Australia encountered an issue with a deposit of $2000, which was put on hold by his bank due to security measures. After the hold was released, he was informed that the linked bank account had been blocked, and the casino was unable to recover his funds. He seeks guidance on the next steps for recovering the lost money, believing the casino is responsible for ensuring the security of his funds.
ThePokies33 Casino - Player's deposit has been blocked.
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Waiting for Casino Guru to reply
1d 14h 42m 50s
ThePokies33 Casino
Safety Index:Below averageCase summary
Discussion
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1 week ago
I made a deposit of $2000 on the 17/12/25 and as this was the second payment of $2000 to the same payID on the same day my bank put a 24 hour security hold on that transfer.
Upon the 24 hour security hold passing the following day on the 18/12/25 I proceeded to submit the deposit request form for the $2000 on the site to which I was then informed that the bank account that was linked to the payID I made the deposit too had been blocked by their bank and that they were unable to recover my money. I disputed this with them but they were very dismissive and unhelpful so I tried to get my bank to see if they could recover but because they got no reply from their bank request to recover funds they were unable to help. I would like to know what are the next steps to recovering these funds because I believe it’s the casino’s responsibility to ensure my funds are safe and secure always especially during the deposit process.
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1 week ago
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ThePokies33 Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When was the last time you successfully deposited in the casino?
- Would you be able to share the 2 last two deposit receipts relevant to the incident with me?
- Do I understand correctly that your deposit from 17/12/2025 was credited to your player's balance, but the next one wasn't?
- Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
