The Sun Play Casino - Player’s withdrawal has been delayed.

I’ve tried to make the withdrawal… still pending… I’ve sent all the document I’ve been asked for, numerous times…. Countless times I’ve ‘spoken’ to someone only to be told the I’d be emailed directly from the documents team…. Then I don’t hear anything from them…. Feel like I’m just being sent round and round in circles by robots it seems?

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Have you accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.