The Red Toucan Casino - Player's withdrawal has been denied.

I registered at the casino and made my first deposit. After depositing, I received a bonus and played according to the terms.

I completed the wagering requirements and requested a withdrawal. However, the casino refused to pay my winnings.

The casino claims that I violated bonus terms, but I do not agree with this. To my knowledge, I followed all the rules. This was my first account and first registration, and I used my own personal details.

I have already contacted the casino support, but the issue has not been resolved.

I am requesting a full review of my case and payment of my winnings.

I can provide all necessary proof (screenshots, deposit, gameplay, and communication).

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Which bonus did you play with? If possible, please post a link or promocode you used to activate the offer here in this thread.
• Did the casino specify which rule you allegedly breached?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina