The Pokies Casino - The player's winnings were not credited.

I won $32.96 during free spins on a game called Jammin Jars but the game keeps redirecting me back to the home page without crediting the winnings.

I reported the problem to the casino & they replied at first saying that they would investigate & resolve within 24hrs but stopped replying last night & will not respond to me at all today.

Hello kempdaddy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with The Pokies Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Since when exactly is the issue ongoing? Are your bets visible in your betting history and could you forward it to [email protected]? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear kempdaddy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.