The player from Australia experienced a delay in receiving his withdrawal of 1000€, which had not been processed after 28 hours. The Complaints Team acknowledged the issue but informed him that withdrawals could take several days to process due to KYC verification or high volumes of requests. The player was advised to wait at least 14 days before escalating the complaint. However, due to a lack of response from the player, the complaint was ultimately rejected.
The Pokies Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: 1,000 kr
The Pokies Casino
Safety Index:LowCase summary
Discussion
Public
Public
9 months ago
Dear samwagz92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
