The player from Curaçao deposited $200 and received a $50 bonus, expecting a wagering requirement of $550 based on the original terms. However, the casino later amended the requirements to $1,400, making it difficult for him to withdraw his funds. He feels disadvantaged by these changes and requests a representative to discuss his complaint.
The Normal Casino - Player faces unfair treatment due to changed terms.
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6d 23h 5m 32s
The Normal Casino
Safety Index 6.8 Fresh casinoCase summary
Discussion
Public
Public
15 hours ago
With this casino’s deposit bonus, I deposited $200 and received a $50 bonus.
According to the terms and conditions at the time, the wagering requirement was 7 times the bonus amount, plus the deposit amount, totaling $550.
However, the actual wagering requirement turned out to be $1,400. When I inquired about this, the casino actually amended the terms and conditions to change the requirement to 7 times the deposit amount.
Since cannot withdraw funds from this casino’s bonus unless meet the wagering requirements, I am being disadvantaged by the casino’s arbitrary practices.
It is completely unfair to change the terms and conditions after a deposit has been made.
Please have a representative speak with me.
Public
Public
54 minutes ago
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Public
Public
54 minutes ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're experiencing. To better understand the situation and determine how we may be able to assist you, I would like to ask you a few questions.
- Could you see a progress bar in your account showing the wagering progress while you were playing with an active bonus?
- When exactly did you notice that the wagering requirements stated in the Bonus Terms and Conditions differed from the requirements displayed in your casino profile?
- Please forward me the communication between you and the casino customer support regarding the wagering requirements of the bonus in question at veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your cooperation and reply.
Best regards,
Veronika
