The player from Illinois has been waiting for his withdrawal of $5,630 from TheMoneyFactory since October 12, 2025, but has faced numerous policy changes delaying the payment. After filing with JAMS and receiving no response from the casino, he learned of an "orderly wind-down" and has not been able to reach anyone for updates, leaving him to believe his funds are lost.
The Money Factory Casino - Player's withdrawal has been delayed indefinitely.
Opened
Current status
Waiting for Casino Guru to reply
6d 4h 11m 34s
The Money Factory Casino
Safety Index 3.6 LowCase summary
Discussion
Public
Public
3 days ago
I won $5,630 from TheMoneyFactory on October 12, 2025. I submitted my withdrawal request that same day. Over the following 11 months, I was informed of several "changes to policy" that ended up allowing them 90 business days to pay out. I waited paitiently for the time to come, and still heard nothing back. I ended up filing with JAMS, paying $250, and waiting for TMF to reply. They never did! As of today, 9/15/2026, JAMS closed the case due to nonpayment from TMF. They never replied to JAMS or acknowledged them in any way!
The casino has updated their homepage to inform that an "orderly wind-down" is taking place. There is a contact email to ask for information, but I have never gotten a reply in over a month. I know they will never update me and that my money is lost. I cannot believe that this is legally allowed to happen. It is depressing and sad. I am out 5630 plus an additional 250 JAMS filing fee.
Public
Public
23 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
23 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
