The Clubhouse Casino - Player insists on reimbursement for mistaken bet.

I was playing mighty fish and betting 60 to 80 cents and then it took all the money in one spin I thought? I quickly sent an email to Freddie and explained what had happened and they said I bet $80 not 80 cents No way would I bet that amount of money on one turn . It takes a lot to get the spins these days so I play small to have fun, the buttons on that machine are very small and hard to see so you have to be careful when making a bet and I didn’t know you could bet that amount, I was told I bet the money and was given free spins, I want my money the machine took not free spins . I like the casino and they have been good up till now and feel that they should reimburse me the money that was bet at $80 dollars no 80 cents as it was a mistake by the machine

Dear bustfreebras4793,

Thank you very much for submitting your complaint.

I’m sorry to hear about the confusion and frustration you’ve experienced while playing Mighty Fish.

To help us investigate this matter further and understand the situation more clearly, could you kindly provide the following details:

• Could you confirm the exact time and date when this incident occurred? This will help us review the activity logs.
• Could you provide any correspondence or emails with Freddie or the casino's support team regarding this issue? This would help clarify their explanation and actions taken. You can forward any relevant communication to petronela.k@casino.guru.
• What was the exact amount you had in your account before this incident occurred, and how much do you believe was taken mistakenly?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear bustfreebras4793,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru