TenoBet Casino - Player’s account is closed.

I opened an account at this casino and the next day requested its closure due to gambling problems. It took them a week to close the account, and during that time I played again. The day before the closure, I requested a withdrawal of €250. They asked for some documents: proof of address, payment method, and ID. I sent them, and the next day I received an email confirming the account closure. I've emailed again requesting the withdrawal, but I haven't received a response. I don't know if I've lost the money since the account is already closed.

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Dear Aramos172,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you informed the casino about your gambling problem? Please forward me the self-exclusion request to [email protected].
• Also, when did the casino close your account?
• Did the casino specify any additional steps you need to take after your account was closed?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina